Support

Email hello@aeomatic.io for help with Aeomatic. We aim to acknowledge support requests within two business days. Urgent security and privacy reports are prioritized.

What we can help with

• installing or reinstalling the Shopify app;
• onboarding, catalog sync, markets, prompts, and scheduled visibility runs;
• understanding evidence, confidence levels, recommendations, and experiment outcomes;
• reviewing, publishing, verifying, recovering, or rolling back supported Shopify changes;
• web pixel and theme app extension setup;
• plan selection, Shopify billing, cancellation, and entitlement questions;
• privacy, access, export, and deletion requests.

What to include

To help us investigate efficiently, include:

• your *.myshopify.com store domain;
• the affected page, action, run, product, or approximate time;
• what you expected and what happened instead;
• a screenshot or non-sensitive error message when useful.

Never send your Shopify password, one-time code, app access token, customer payment data, or other secrets. Aeomatic support does not need them.

Publishing safety

If a publication is incomplete or the live storefront does not match the approved change, stop further publishing and contact us with the action ID and product. Do not repeatedly approve the same change while its state is uncertain. Aeomatic preserves before-and-after records and Shopify read-back evidence to support investigation and recovery.

Privacy and security reports

Put "Privacy request" or "Security report" in the email subject when appropriate. Include the store domain and only the minimum information needed. We may verify that you are authorized to act for the merchant or coordinate through Shopify's privacy workflow.